Atheer
Leading Manufacturers Drive Remote-First Service Transformation with Atheer's Comprehensive Service Performance Platform

Ever since e-commerce and web-based services revolutionized customer experience and engagement, the expectations in the market are not the same as they once were. Consumers seek the best quality of service when they approach a vendor. For equipment manufacturers, this means that delivering top-notch field service performance and customer satisfaction is more important than ever.

As manufacturers try to revamp their service models, while managing increasing product complexity and shortage of skilled technicians, Atheer is bolstering their efforts with its service performance platform. It is empowering leading manufacturers achieve new levels of customer satisfaction and profitability, ultimately driving long-term retention and success.

Atheer’s comprehensive platform provides on-demand access to remote assistance, documentation, business work flows and automation, all in a single, easy-to-use app.

“Our turnkey platform is highly extensible, configurable, and brand aware. Manufacturers can deploy it in a fully branded, white-labeled manner across mobile devices, tablets, desktops, and smart glass platforms. It helps field technicians self-serve and remotely collaborate with experts worldwide,” states Gaurav Mehra, CEO of Atheer.

The app brings four core capabilities to a single integrated platform. The native AR-powered remote assistance allows people to collaborate and work in real-time. It is complemented by configurable checklists for step-by-step guidance of field service which can be customized for technicians of different skill levels, and the equipment’s condition. This ability to post and exchange information and digitize processes can be used for a variety of after sales functions, such as warranty part returns, accessing equipment from the field, and news announcements. The platform also brings a strong knowledge and content management capability to the table, accumulating all relevant documents from different sources for better work impact.

These robust capabilities of Atheer are furnished through a no-code mobile first application, through which customers can grow and enhance their existing networks. The highly configurable platform is designed for rapid customization and deployment across nationwide and global networks.

Atheer’s offers basic implementation and readiness services to all customers, as well as premium support and enablement packages for customers looking for more hands-on partnership. In addition, they have a standard protocol for companies of different sizes to roll out their version of the work model according to their needs.

Amid the fierce competition between industries and soaring customer expectations, the need for closer proximity and accountability is paramount. Since equipment tends to look similar, manufacturers realize that service is a primary differentiator to up sell and drive customer satisfaction.

Our turnkey platform is highly extensible, configurable, and brand aware. Manufacturers can deploy it in a fully branded, white-labeled manner across mobile devices, tablets, desktops, and smart glass platforms

Atheer helps them achieve customer engagement by ensuring quality, consistency, and data-driven dynamic work throughout their service network. Acting as a connection between third-party service providers and manufacturers, they organize the precise installation or repair work in a structured manner. Their service reach goes from a regional to a global scale, even across languages and locales.

The mark made by Atheer demonstrates their comprehensive abilities to solve client problems. They are working with a sanitary ware and kitchen equipment manufacturer to install their equipment across Western Europe. With Atheer’s aid, the client can provide step-by-step instructions for installation and troubleshooting processes in five languages across Western Europe. They are also helping its top-tier partner through expert guidance to furnish the best real-time support.

The firm is working with a leading car manufacturer to support technicians and the warranty process across 700 dealerships. Using Atheer’s remote technologies and AR-powered glasses, manufacturers can accurately see and direct the work to technicians. These effective instruction methods have substantially reduced the timeline for repair. The digitized warranty process has immensely benefited the client as they are citing a 40 percent increase in productivity and 60 percent faster payment.

The ability to digitize the whole service experience on an easy-to-use app is the secret sauce for Atheer’s superior capabilities as they empower technicians to exhibit the best field service.